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Experience Lights LLC - LIMITED PRODUCT WARRANTY

Experience Lights, LLC (the “Company”), expressly warrants to the original purchaser the following limited warranty related to the Company’s lighting-related products, and according to the terms and conditions set forth herein (the “Limited Warranty”). 

  1. Coverage Period.
    1. For Pixel2Things and Genius Branded Controllers and Receivers, the products will be reasonably free of defects in materials and workmanship, for a period of two (2) years from the date of purchase.

    2. For all other products, Seller warrants that these products will be reasonably free of defects in materials and workmanship for a period of one (1) year from the date of purchase.

    3. The products referenced in Section 1(a) and (b) above are hereinafter collectively referred to as the “Products.” The coverage periods set forth in Sections 1(a) and (b) above are hereinafter referred to as the “Warranty Coverage Period.”

    4. The Warranty Coverage Period begins when the item is purchased by the original purchaser and does not renew to a new period upon replacement or upon receiving warranty service. 
        1. Eligibility. Warranty coverage applies exclusively to the original purchaser only and is non-transferrable and non-assignable. Additionally, the Company only provides warranty service pursuant to this Limited Warranty for purchases that are made directly from Experience Lights via its online shop or store at the following URL: https://experiencelights.com. For all products purchased that are purchased through an authorized reseller, warranty service pursuant to this Limited Warranty must be obtained directly from that authorized reseller.

        2. Scope of Warranty.
          1. This Limited Warranty only covers the Company’s products for defects related to manufacturing, materials, and workmanship under normal use conditions and applicable manufacturing specifications. Additionally, the Limited Warranty is only applicable to the Company’s products which are used, stored, handled, and/or installed in the manner recommended by the Company.

          2. For eligible claims submitted to the Company pursuant to this Limited Warranty, Company will, at its option, repair or replace the product without charge, if the product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty. Repair or replacement during this warranty coverage period shall include reasonable labor charges necessary to repair or replace the defective product but shall not include application limitations with respect to the warranty coverage such as the costs associated with removal, repair or replacement of fixtures, hardware or decorative treatment, including but not limited to floor, wall, or cleaning treatments. Warranty coverage does not include any refund of the original purchase price.

          3. For the duration of the Warranty Coverage Period, Company’s sole obligation with respect to the repair or replacement of any particular defective product covered by this Limited Warranty shall be further limited to repair or replacement with the styles, models, products, colors, etc. of the Product that are available at the time of repair or replacement, and shall be limited to the repair or replacement of only the specific product that fails due to a manufacturing defect. Any repaired or replaced Product shall also remain subject to the original Warranty Coverage Period from the date of the original purchase, and any repair or replacement shall not extend the original Warranty Coverage Period in any manner or result in a new Warranty Coverage Period.
        1. Procedure for Warranty Coverage. You may obtain coverage under this Limited Warranty by providing Company with proof of the original purchase. For example, a purchase order receipt. For service under this Limited Warranty, you must notify the Company or the authorized reseller (as applicable) in writing, providing all necessary information so that the warranty claim may be reviewed for acceptance and confirmation, including but not limited to your name, address, a description of the product involved, the nature of the defect, and the original purchase order receipt. You may also need to provide photographic or video documentation of the alleged defect so that we may properly investigate issue and accept the claim for warranty service.

        2. Disclaimer of Warranties. Company’s Products must be stored, handled, installed, used and maintained in accordance with the instructions provided by Company, and this Limited Warranty is conditioned upon compliance with all such instructions. Instructions related to proper handling and use of the Company’s products should be provided with the product, however, you may obtain these materials by contacting the Company at info@experiencelights.com or via the Company’s website at https://experiencelights.com.

        This Limited Warranty does not cover defects caused by:

          1. Incorrect hookup, reverse polarity, improper voltage application, or electrical shorts;
          1. Use with non-UL listed power supplies;
          1. Acts of God, such as floods, electrical weather events, or other natural disasters;
          1. Non-compliance with Company’s instruction manual;
          1. Improper storage, installation, handling, use and or/fabrication of the Product;
          1. Damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession including accidents, abuse, misuse and/or unauthorized alterations;
          1. Unreasonable or unintended use of the Product;
          1. Ordinary wear and tear;
          1. Minor conditions such as scratches, dents, or other cosmetic blemishes; and
          1. Failure or dissatisfaction with appearance of Product.
             

        This Limited Warranty does not apply to products given away freely as prizes, or as promotional items.

        THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY THE COMPANY IN CONNECTION WITH THESE PRODUCTS. ADDITIONALLY, WARRANTY COVERAGE PROVIDED HEREIN IS THE EXCLUSIVE REMEDY FOR PRODUCT DEFECTS. COMPANY CAN NOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY COMPANY ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY COMPANY IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. COMPANY’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS.

        1. Limitation of Liability. Notwithstanding anything to the contrary contained in this Limited Warranty, no claim by the purchaser/owner, including claims for indemnification, shall be greater in amount than the purchase price of the Products in respect to which damages are claimed. IN NO EVENT SHALL COMPANY BE LIABLE TO PURCHASER/OWNER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIFIC, INDIRECT, INCIDENTIAL, CONSEQUENTIAL, RELIANCE, STAUTORY, SPECIAL, PUNTITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR REVENUE, LOSS OF USE, LOSS OF TIME, INCONVENINECE, LOST BUISNESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, LOSS OF DATA, RUSH OR OVERNIGHT SHIPMENT FEES, DAMAGE TO OTHER ITEMS NOT COVERED BY THIS WARRANTY, EVEN IF ADVISED OF THE POSSBIBLITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONENCTION WITH, ARISING OUT OF, OR AS A RESULT OF THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF PURCHASER/OWNER TO ANY THIRD PARTY WITH RESPECT THERETO.

        2. Contact Information. Any questions concerning this Limited Warranty should be addressed via:
          https://experiencelights.com/contact-us/

        3. Amendments. Subject to applicable state and federal law, the Company reserves the right, in its sole discretion, to modify the terms and conditions of this Limited Warranty with or without advance notice to you.